October 8, 2024

The Merchant’s Guide to BigCommerce Multi-Storefront

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Learn about BigCommerce Multi Storefront features, use cases and how to use Shogun to create content for each storefront.

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Angela Sokolovska
Ecommerce expert

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BigCommerce Multi-Storefront provides merchants with the ability to manage multiple online stores under a single BigCommerce account, simplifying operations for merchants with diverse customer bases or product lines. This feature enables ecommerce brands to target different markets, sell products through distinct brands, or cater to various regions, all while maintaining centralized control of inventory, pricing, and product information.

The flexibility of the Multi-Storefront feature allows merchants to expand their reach and cater to niche markets without the complexity of managing separate backend systems for each store. 

With this all-in-one solution, merchants can reduce overhead, streamline workflows, and focus on growing their business.

In this article, you’ll learn:

Create and manage content for your Storefronts with ShogunCreate unique landing pages for each storefront, run A/B tests across your different sites and add personalization with Shogun.Book a Demo

Multi-Storefront Use Cases

BigCommerce Multi-Storefront offers immense flexibility for brands that need to manage multiple sites from a single dashboard. Let’s explore some potential use cases where Multi-Storefront would be valuable:

International Sites to Expand into New Regions

Many businesses prioritize worldwide expansion, and BigCommerce Multi-Storefront makes the process easier by allowing merchants to adapt their storefronts for other locations. You may create individual stores for:

  • Multiple locations
  • With localized content
  • Local currencies
  • Payment gateways
  • Shipping methods

This is important for implementing personalization into your BigCommerce store. For example, if an ecommerce brand established in the United States wishes to grow into the UK, it can set up a UK-specific storefront with GBP pricing, regional shipping methods, and content customized to the UK market.

Localized Stores for Specific Cities or Regions

Localization is crucial for brands that serve customers from several locations, and BigCommerce Multi-Storefront enables you to develop region-specific storefronts. 

For example, you may have one site targeted at consumers in New York City and another for customers in Los Angeles, with each store personalized to their local culture, preferences, currency, shipping and even weather conditions.

Multiple Brand Sites

Large ecommerce businesses with several brands sometimes require different websites for each brand to retain their unique identities. Multi-Storefront allows these firms to have their own distinct storefronts while sharing a unified product inventory. This decreases operational complexity while preserving each brand’s own identity and marketing.

A company that owns many fashion labels, for example, may utilize BigCommerce Multi-Storefront to manage unique storefronts for each brand while utilizing the same backend for inventory and orders.

Sites for Product Launches

When launching a new product, many merchants want to develop a dedicated website to generate buzz and highlight the product’s features. BigCommerce Multi-Storefront allows merchants to effortlessly create single-product spin-off sites without affecting their main store. 

These micro-sites may be customized to emphasize the new product, provide targeted discounts, and offer a more convenient shopping experience.

Seasonal or Holiday-Specific Stores

Seasonal storefronts may be a game changer for brands that have fluctuating inventory or sales trends at specific seasons of the year. BigCommerce Multi-Storefront allows merchants to establish temporary or seasonal stores centered on special items or promotions. 

For example, you may open a business specifically for Black Friday, Christmas, or summer discounts.

Event-Specific Storefronts

For brands who engage in events, trade shows, or pop-up stores, an event-specific storefront can offer customers special items or services. Event-specific stores can be temporary or permanent, allowing companies to profit from the excitement around the event.

Niche Market Expansion

Ecommerce brands looking to break into niche markets might set up several shops for different consumers. 

For example, a fitness gear company may open a separate store dedicated just to yoga fans, with specific items and information that appeals to that demographic.

Exclusive or VIP Customer Stores

Creating a VIP or exclusive store is a great way to reward loyal consumers. BigCommerce Multi-Storefront enables businesses to establish invitation-only stores for their most valuable customers, providing them with unique items, discounts, or early access to new collections.

Merchants Selling to Multiple Customer Segments

Many merchants sell to both consumers (B2C) and businesses (B2B). However, these two consumer groupings have quite distinct demands:

  • A B2C site may prioritize a simple shopping experience with straightforward pricing.
  • A B2B site may need bulk buying options, wholesale pricing, and account management capabilities.

With BigCommerce Multi-Storefront, merchants can establish distinct B2B and B2C stores, each with a unique experience. You may provide B2B-specific pricing, private catalogs, and even provide customers login access to the B2B site while keeping a more visible B2C presence.

Features of BigCommerce Multi-Storefront

BigCommerce Multi-Storefront has powerful features that make managing multiple storefronts simple. Below, we’ll outline some important features and explain how they benefit your brand:

Ability to Share Products Among Multiple Storefronts

Merchants can choose to share the same products across multiple storefronts or offer different products in each store. This flexibility allows businesses to maintain consistency in their inventory while tailoring their product offerings to each audience. Merchants can even easily add custom HTML and Javascript to create even more dynamic product pages. 

Unique Design and Styling for Each New Storefront

Each storefront can have its own unique design, styling, and branding. This is especially important for ecommerce localization or when managing different brands. You can use different themes, layouts, and colors to ensure that each storefront reflects its target audience’s preferences.

Matching Default Currency to the New Region

Merchants may assign a default currency to each storefront, making it easy to localize the purchasing experience. For example, a store in the United States may use USD, while one in the United Kingdom may use GBP.

Tax Settings for Different Regions

Managing tax compliance across multiple regions can be challenging due to varying tax laws and rates. With BigCommerce Multi-Storefront (MSF), merchants can efficiently handle these complexities by:

  • Setting Regional Tax Rates: Define specific tax rates for each storefront based on local regulations.
  • Customizing Tax Settings: Adjust tax settings for different product categories or services as needed.
  • Ensuring Compliance: Stay compliant with local tax laws, minimizing legal risks.
  • Improving Checkout Transparency: Display accurate tax totals during checkout, enhancing the customer experience.
  • Simplifying Reporting: Generate region-specific tax reports to streamline accounting and tax filing.

This functionality ensures that merchants can operate confidently in diverse markets while providing customers with clear and accurate pricing.

Custom Pricing for Each Store

With BigCommerce Multi-Storefront, you can set custom pricing for products based on the storefront. This feature is important when managing regional pricing differences or offering unique promotions for specific markets.

Create and manage content for your Storefronts with ShogunCreate unique landing pages for each storefront, run A/B tests across your different sites and add personalization with Shogun.Book a Demo

Consolidated Control Panel

One of the most significant benefits of BigCommerce MSF is the ability to handle all storefronts from a single, centralized control panel. This makes it easier to manage inventory, modify products, and fulfill orders across different sites. From a single dashboard, merchants can:

  • Control orders from all stores in one place, providing easy access to customer data and shipping information.
  • View and analyze data through a unified reporting system, offering insights into how each storefront is performing and where improvements can be made.
  • Manage customer data and create customer segments based on shopping behavior across different storefronts.

SEO Settings for Each Storefront

Effective search engine optimization (SEO) is essential for attracting organic traffic. BigCommerce Multi-Storefront (MSF) empowers merchants with the ability to configure unique SEO settings for each storefront, which includes:

  • Custom Meta Tags: Tailor meta descriptions to reflect the specific content of each site.
  • Optimized Titles: Create distinctive titles for each storefront to improve search visibility.
  • Unique URLs: Set SEO-friendly URLs that resonate with the target audience and enhance discoverability.
  • Targeted Keywords: Focus on regional search terms or brand-specific keywords to reach diverse audiences.

Discounts and Promotions per Storefront

Creating region-specific discounts or promotions can significantly boost customer engagement. Merchants through BigCommerce Multi-Storefront are able to tailor promotions for each storefront, allowing for diverse marketing strategies. Key features include:

  • Region-Specific Offers: Customize discounts, like free shipping or percentage reductions, based on geographical areas.
  • Target Audience Relevance: Adjust promotions to fit the preferences and needs of different customer segments.
  • Increased Conversion Rates: By making offers more relevant, merchants can enhance the likelihood of conversion.

Custom Payment Gateways Per Store

When selling across different regions, it’s important to integrate preferred payment gateways for a specific region. Merchants can easily establish different payment gateways for each storefront through BigCommerce Multi-Storefront. 

  • Regional Flexibility: Merchants can choose payment methods that resonate with local audiences. For instance, a storefront in the United States might support popular options like PayPal and major credit cards, while a European counterpart could implement regional favorites such as Klarna or iDEAL.
  • Improved Customer Experience: Offering payment options that customers are familiar with can significantly enhance the checkout experience. This level of customization reduces friction during the payment process and can lead to higher conversion rates.
  • Reduced Cart Abandonment: By providing preferred payment methods for each market, merchants can minimize the risk of cart abandonment, ensuring a smoother transaction experience that aligns with customer expectations.
  • Local Compliance and Security: Utilizing local payment gateways can also help businesses comply with regional regulations, adding an extra layer of security and trust for consumers.

Inventory Management Across Storefronts

Managing your inventory efficiently is crucial, especially when you’re juggling multiple storefronts. Fortunately, BigCommerce Multi-Storefront makes this task much simpler and more effective. Here’s how:

  • Real-Time Tracking: You can easily monitor your stock levels in real time across all your storefronts. If you want advanced features, you can install BigCommerce logistic apps that will save you time. 
  • Centralized Management: Imagine having a unified dashboard that lets you view inventory levels for each storefront at a glance. This centralized approach makes it easier to manage stock, whether you’re catering to different regions or brands.
  • Smart Forecasting: Access to real-time inventory data allows you to forecast demand better. You can plan your restocking efforts based on actual sales trends, reducing the risk of running out of popular items or overstocking those that aren’t selling.
  • Automated Alerts: Many inventory management systems integrated with BigCommerce can send you automated alerts when stock levels drop below a specific threshold. This proactive approach helps you stay ahead of the game and ensures that you can replenish your inventory before customers notice a shortage.
  • Resource Allocation: Understanding how your inventory is distributed across different storefronts allows for smarter resource allocation. For instance, if a particular product is flying off the shelves in one region, you can easily shift stock from another location to meet that demand.

Custom Shipping Options for Each Storefront

BigCommerce Multi-Storefront simplifies your shipping strategy with tailored solutions for different regions:

  • Adaptable Options: Offer region-specific shipping methods, like free shipping in one area and express shipping in another.
  • Flexible Pricing: Set shipping rates that align with local logistics and customer preferences.
  • Promotions: Create regional promotions, such as free shipping thresholds, to enhance appeal.

Centralized Order Management

Managing multiple storefronts can quickly become a hassle, but BigCommerce Multi-Storefront makes it easier with centralized order management. Here’s how it helps:

  • Single Control Panel: View and manage all orders from various storefronts in one place, streamlining the fulfillment process.
  • Efficient Tracking: Easily track orders regardless of their origin, ensuring nothing slips through the cracks.
  • Error Reduction: Minimize the risk of errors in order processing, leading to better customer satisfaction.

Time-Saving: Spend less time managing orders and more time focusing on growing your business.

How to Enable BigCommerce Multi-Storefront

Now that you’re familiar with the awesome benefits of BigCommerce Multi-Storefront, let’s talk about how to get it up and running for your brand. Don’t worry—it’s pretty simple! We’ve laid out a few key steps to make the process a breeze.

Access Channel Manager from the BigCommerce Dashboard

Log in to your BigCommerce account and navigate to the dashboard. Select “Channel Manager.”

Channel manager feature in BigCommerce to access Multi Storefronts.

Create New Storefronts

Next, click the “Add New” button in the Storefronts section and fill in the required information, such as the store name, default currency, and region. At this stage, you can also customize the design and styling for each storefront to ensure it reflects your brand identity.

Create new storefront.

Set Up Products for Each Storefront

After creating your storefronts, configure your product catalog. Click on “Products” on the left side of your dashboard after you’ve selected your storefront. You can either share products across all storefronts or create unique product collections for each store. Set the pricing, product descriptions, and other relevant details to ensure that each storefront offers a localized experience.

Set up products for each storefront in BigCommerce.

Set Up Pricing

If you have different pricing strategies, this can be set up within price lists and then applied to specific storefronts by selecting “Price Lists.”

Set up pricing in BigCommerce MSF.

Select a Theme

You can design your storefronts to fit your business needs, whether that means a consistent look or unique styles. BigCommerce features a shared theme library, letting you apply a pre-purchased theme across all storefronts or create custom themes. Enhance these themes further with Shogun for a more personalized experience.

Selecting a theme in BigCommerce.

Configure Payment and Shipping Settings

Set up the appropriate payment gateways and shipping options for each storefront by selecting “Settings,”  then click “Payment Methods.” Select “Shipping” to set up shipping options. Make sure to consider regional preferences and legal requirements when setting up payment methods and shipping logistics. BigCommerce offers 65 payment gateway integrations to choose from.

Payment and shipping methods in BigCommerce.

Optimize SEO and Marketing Strategies

Configure SEO settings specific to each storefront and launch targeted marketing campaigns. Create region-specific content to boost your visibility in local search results and increase engagement with your target audience. To boost SEO, merchants can install apps like Shogun to help them optimize their storefronts better.

Shogun App integration for boosting SEO.

Launch Your Storefronts

After configuring all settings, review your storefronts for accuracy and consistency. Once you’re satisfied with everything, you can officially launch your storefronts and start selling across multiple sites!

Creating Content for Multiple BigCommerce Storefronts with Shogun

Shogun’s integration with BigCommerce Multi-Storefront brings an added layer of flexibility and personalization to your eCommerce strategy. Whether you need to create unique landing pages for each storefront or run A/B tests across your different sites, Shogun allows you to manage your content easily.

Here are a few key features that Shogun offers for BigCommerce Multi-Storefront users:

Selective Publishing of Pages to Some or All Storefronts

With Shogun, you can create pages for specific storefronts or publish the same content across all stores. This feature is particularly useful if you want to share certain promotions or products on some storefronts but not others. For example, if you’re running a region-specific campaign, you can ensure that only the relevant storefronts show that content.

Deliver Personalized Experiences to Each Storefront

You can easily create highly-converting personalized landing pages for each of your storefronts, adjusting the design, messaging, and product recommendations to match the preferences of your target audience. Whether you’re localizing for different countries or giving each brand its own unique look, Shogun’s page builder lets you tailor the customer experience seamlessly.

Run A/B Tests Across Some or All Sites

Create store-specific variants using Shogun’s A/B testing tools that enable merchants to test different elements across your storefronts, such as headlines, CTAs, and images, to see which variations perform best and make data-driven decisions. 

Integrate with BigCommerce MSF

Shogun’s integration with BigCommerce MSF ensures that you can manage all your storefronts from a single platform, streamlining your workflow and making it easy to create consistent, high-quality content across all stores.

Shogun and BigCommerce Multi-StorefrontCreate unique landing pages for each storefront, run A/B tests across your different sites and add personalization with Shogun.Book a Demo

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